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Human Resources

Gladys Herndon-Hill, Commissioner

Description of Services:

  • Administer Civil Service as provided by NYS Civil Service Law and Local Civil Service Rules
  • Prepare for and negotiate with various employee bargaining units on behalf of the City and Buffalo Urban Renewal Agency
  • Administer contractual bargaining agreements through advising, implementing and disseminating relevant information
  • Research, gather, compile and present data used in interest arbitration, mediation and fact finding
  • Perform investigations and assist and advise management in the matters of disciplinary and grievance actions and contractual disputes
  • Administer employee health, dental and retiree benefit programs
  • Administer Worker's compensation, Life and Unemployment insurance programs for all city employees
  • Administer employee training programs and compliance with Affirmative Action and Americans with Disabilities

Contact Us...

Office Address:
1007 City Hall, Buffalo NY 14202

(716) 851-9614

Office Hours:
8:00 a.m. - 4:30 p.m.

Civil Service Office:

1001 City Hall, Buffalo NY 14202

Phone Number

Division of Compensation & Benefits:

Antoinette Palmer

1014 City Hall, Buffalo NY 14202


Division of Personnel:

Gladys Herndon-Hill

1009 City Hall, Buffalo NY 14202