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Home > Leadership > Mayor > Mayor Brown's Programs > Innovative Government

“An equitable, accountable and efficient city for all is among the top goals of my administration, and I’ve worked to achieve these goals by fostering the kind of innovation that has long-defined our great city.”
Mayor Byron W. Brown

Since taking office, Mayor Byron W. Brown has worked to build a City that fosters innovation, accountability and efficiency in the way our city services are provided and the way our city does business. He’s achieved these goals by using data to help drive the best investments to deliver the best outcomes for the citizens of Buffalo. As a result, he’s reduced costs and increased revenues, significantly improved quality and access to city services by investing in technology, purchased new equipment across all departments, and made it easier for residents to do business by implementing an on-line payment system. His 311 Call & Resolution Center has proved to be a valuable tool for citizen engagement, handling over 2 million calls since 2006.


311 Call and Resolution Center

Since taking office, Mayor Byron W. Brown has worked to build a City that fosters innovation, accountability and efficiency in the way our city services are provided and the way our city does business. He’s achieved these goals by using data to help drive the best investments to deliver the best outcomes for the citizens of Buffalo. As a result, he’s reduced costs and increased revenues, significantly improved quality and access to city services by investing in technology, purchased new equipment across all departments, and made it easier for residents to do business by implementing an on-line payment system. His 311 Call & Resolution Center has proved to be a valuable tool for citizen engagement, handling over 2 million calls since 2006.

CitiStat

CitiStat Buffalo is an effective and televised management accountability initiative designed to verify the effectiveness and efficiency of service delivery in all City of Buffalo departments. As Citi Stat Buffalo marks its tenth year, Mayor Brown plans to launch CitiStat 2.0 - a ‘new look’ and ‘new logo’ for the city’s management tracking initiative.

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Optimized Infrastructure

Reducing city costs by finding new uses for city-owned buildings, and making some available for private development, is among Mayor Brown’s priorities. Mayor Brown recently steered the acquisition process of the vacant Michael J. Dillon Federal Courthouse from the U. S. General Services Administration (GSA), at a cost of $1. The building will be transformed into the new City of Buffalo Police and Fire Headquarters at the Michael J. Dillon U.S. Courthouse Building. The transfer makes the current Police Headquarters on Franklin Street a prime redevelopment opportunity in a strategic location and bolsters the Brown administration’s goal of adding more investment and activity to Buffalo’s vibrant downtown during this time of great excitement and job creation in our downtown core.

Mayor Brown’s administration continues its strong commitment to making sure ‘energy’ is a key component of our City’s economic strategy. Under Mayor Brown’s direction, the City has already invested nearly $27 million on energy efficiency measures at over 47 city owned facilities, with anticipated annual energy cost savings of $506,325; implemented Complete Streets, traffic signal improvements and smart growth policies designed to encourage energy smart transportation; upgraded its downtown district energy system; supported Green and Healthy Home energy improvements; and removed barriers to private renewable energy generation through the Green Code. In addition, the Buffalo Sewer Authority has spent over $20 million on energy upgrades over the last nine years that have cut energy costs by $5 million per year.



Under Mayor Brown’s leadership, the City of Buffalo’s collective bargaining agreements are saving taxpayers money through provisions like self-insured health care, new prescription drug plans, and new residency requirements for city firefighters and police officers. 

Over the last several years, the City of Buffalo has reached negoti agreements with every labor union that represents members of our City’s workforce, including Buffalo Professional Firefighters Local 282, the Buffalo Police Benevolent Association, members of Local 650, Local 264, Local 264-T, Local 26-51, Local 17, and those from the City’s Crossing Guards Association.
Traffic Adjudication: Effective July 1, 2015, traffic tickets in the City of Buffalo are handled by the Buffalo Traffic Violations Agency. Previously, the Traffic Violations Bureau, a subsidiary of the

New York State Department of Motor Vehicles (DMV), handled all traffic tickets within the City of Buffalo. The State DMV TVB currently handles all non-criminal moving traffic violation in the five boroughs of New York City and Rochester. Every other municipality adjudicates its own traffic violations. The City of Buffalo expects to generate about $3 ½ million in annual revenue now that its new traffic adjudication system is in place, along with a new plea-by-mail system;

BPD21C: Mayor Brown created the Buffalo Police Department Twenty First Century Police Academy Pre-Employment Scholarship Program, designed to get new police officers on the streets quicker, save the City money during training, and create a police force that better reflects the demographics of our community; The first BPD21C participants and pre-qualified police officers are expected to hit city streets by early 2017.

Buffalo’s new “Green Code” was recently delivered to the Buffalo Common Council for approval. The “Green Code” will overhaul the city’s zoning and land use plan for the first time in 63 years. It is designed to simplify the complicated zoning process, making it easier for homeowners, developers, and small-business owners to invest in the City.

Purchased MUNIS, a financial software package to improve payroll processing for all city departments, Buffalo Sewer Authority, and Buffalo Municipal Housing Authority, covering 4,000 employees from 26 different Bargaining Unions. MUNIS also assists with the general ledger, accounts, purchasing , budgeting, and appropriation 

Mayor Brown helped to improve access to City services by investing in technology and purchasing new equipment to improve government operations, making it easier for city residents to do business by implementing an on-line payment system 

Mayor Brown continues to streamline the City’s permit operations to expedite construction projects, allocating $300,000 for new software to speed up permitting 

Mayor Brown launched the Code Red emergency call system to automatically alert city residents of both non-emergency and emergency situations citywide, enhanced public services by installing GPS in many city vehicles, including snow plows, garbage trucks and police cars

The entire Buffalo Fire and Buffalo Police vehicle fleet has been modernized; this year, every on-duty Buffalo Police Officer will be equipped with one-of-a-kind, crime-fighting tools and technology on iPads

The Brown administration is now in the process of installing LED streetlights along major thoroughfares and business districts and city owned parking ramps as part of a major cost saving energy efficiency plan 

 Under Mayor Brown’s leadership, the City is moving forward on plans for a new Public Works Campus to combine seven existing facilities into one. This campus will house our municipal snow plowing; garbage collection; paving and construction vehicles; administrative offices; animal shelter; and auto impound. The consolidation will improve efficiency and reduce costs

Mayor Brown launched the City of Buffalo’s 34andMore Buffalo Recycles Program. In 2011, the recycling rate was 11% and in Fall 2016, the city is at 26%, closing in on its goal of 34 and More!